For letting agents & landlords in England
Untangle AI-written tenant complaints in seconds.
Paste a complaint and pick the date you received it. Complaint Decoder pulls out the real issues, checks every legal claim against a curated list of the law in England, works out your TPO deadlines, and drafts your replies.
No sign-up to try it. Complaints are processed and discarded, never stored.
What you get, for each complaint
- 1Issues tableIssue, allegation, evidence, remedy and any deadline the tenant set
- 2Legal claim checksEach claim matched to 55 curated England law points, with the source
- 3TPO deadlinesAcknowledgement and outcome dates, counting bank holidays
- 4Editable draftsAn acknowledgement letter and a point-by-point reply
⚖️ General information, not legal advice. Check before relying on it.
The problem: long complaints, shaky law
Tenants now use ChatGPT to write multi-page complaints. They often cite rules that are wrong, not yet in force, or from Wales or Scotland. Small agencies and self-managing landlords lose hours separating real issues from noise, and most can't afford a solicitor for every letter.
Decode a complaint
Pick a sample AI-style complaint, or paste your own. Results usually take 10 to 20 seconds.
One-click samples
How it works, and what it won't do
1. AI reads, but doesn't decide the law
An AI model pulls out the issues and each legal claim. For each claim it can only pick a matching entry from our curated list, or none. It never writes legal positions or links. Claims with no match show as Needs checking.
2. A curated list of the law in England
55 common tenant claims, each checked against legislation.gov.uk or GOV.UK as at 2026-10-07. Every position links to its primary source. Welsh and Scottish rules are flagged as wrong jurisdiction.
3. Deadlines worked out in code
TPO deadlines are calculated by code, not AI, from the date you received the complaint. The calculation skips weekends and England & Wales bank holidays, following the TPO Code of Practice (clauses 19d to 19f).
Paid pilot for letting agents
Pricing
£39/month per office
First month is the pilot.
- Decode the real tenant complaints your office receives
- Legal claim checks against 55 curated England law points, with sources
- TPO acknowledgement and outcome deadlines, counting bank holidays
- Editable acknowledgement and point-by-point reply drafts
- Complaint text processed and discarded, never stored
Signing up doesn't charge you anything. We'll contact you to set up your pilot month.
Privacy
Complaints
Complaints are processed and discarded, never stored. We send the text to our AI provider once to analyse it. We don't save or log complaint text, and there are no accounts. Remove names and addresses first if you prefer.
Anonymous usage counts
To see whether the tool is useful, we count page views, decodes (whether a sample or pasted complaint, and whether it worked), your yes/maybe/no answer if you rate a result, and pilot form views and sign-ups. Each count keeps only the time, the page, and any referral code in the link you followed (for example ?ref=agency-name). We don't record IP addresses or complaint text, and we don't use cookies or any identifier that follows you. We also use Vercel Web Analytics, which is cookieless and only reports aggregate visits.
Pilot sign-up form
If you ask to join the pilot, we collect your name, agency name, work email, phone number (optional), roughly how many tenant complaints you get a month, your message (optional), your consent to be contacted, and the referral code if there was one. We use these only to contact you about the Complaint Decoder pilot. They are held by Bukhari Consulting (USMANBUKHARI LTD), stored securely in private storage with our hosting provider Vercel, not sold or shared for marketing, and deleted on request: just reply to any email from us.
Not legal advice
General information, not legal advice. Check before relying on it. The law in this area is changing quickly, including Renters' Rights Act commencement, the PRS Database, landlord redress, the Decent Homes Standard, Awaab's Law and MEES. For a specific situation, get advice from a solicitor or a body such as Propertymark, the NRLA, Citizens Advice or Shelter.